Our Clients

We strive to exceed your needs

Home Instead Senior Care and our team of CAREGivers make the effort to understand and exceed the needs of every client and their families.

When these needs are altered, we are quick to tailor our services to ensure our clients are always satisfied and their families are confident that their loved ones receive the best personal home help, care and support they deserve.

Client testimonials

We asked some of our clients and their families to provide feedback on their experience in receiving services from Home Instead Senior Care in Melbourne's Balwyn & Inner Eastern Suburbs. Here is what they had to say:

Dear Sam,

Your service was a god-send to my family. Your staff developed great rapport with both mum and dad but especially with mum who they primarily supported. This was inspite of her dementia and dislike of having things around her change. Her quality of life considerably improved with the daily support of your staff. Dad too benefitted as he could concentrate of being her husband not just her carer. Your regular daily service was reliable and you were great at stepping into the breach in emergencies when they had appointments that we suddenly could not take them to due to work commitments. Unfortunately, as is the nature of dementia, mum has progressed to the point where she requires more supported care then can be offered at home and they have both moved to assisted living together. Should mum and dad have remained at home our relationship would have happily continued. We can certainly recommend your services to any one looking for care at home from carers who are considerate and caring.

Best wishes


Dear Sam,

Home Instead provided outstanding in-home care services for my elderly father who was extremely reluctant for any outside help. In his late 80's, wanting to stay at home for as long as possible and relying on his family for all help including personal hygiene became too much. Living at home alone, stubborn, reluctant to change is hard to manage, so I reached out to Home Instead. From the outset Home Instead were incredibly understanding, supportive and expert in knowing how to help. Excellent communicators, reliable and professional staff that gave us the help we needed at an affordable price we got to keep dad at home for longer than expected and honoured his wishes. It's difficult for both patient and myself as his primary carer, but Home Instead helped both of us along the journey, and I cannot thank them enough. Thus I highly recommend Home Instead to help your elderly parents or friends who "don't want help", are stubborn, and fight you all the way. The best decision I've made in a long time, and gave me the help to manage dad's care at home knowing that he was in good hands, safe and at least shaved and showered on a regular basis, something I just couldn't do any more. But Home Instead could. Wonderful service, from a wonderful team...